Terms & Conditions

1. Bookings

Deposit Requirement: A non-refundable deposit of 20% is required to secure all Ceramic Coating appointments. This deposit is applied to your final invoice.
Arrival Window: As a mobile service, traffic and weather can impact our schedule. We provide a 30-60 minute arrival window. We will contact you immediately if we expect a delay.

Work Space: We require a safe, flat work area with at least 3 feet of clearance around the entire vehicle.
Utility Access: We require access to an external water faucet within 50 feet of the work area.
Environmental Conditions: We reserve the right to reschedule services due to extreme weather (heavy rain, high winds, or temperatures below 5°C or above 35°C) to ensure the safety of your vehicle's finish and our equipment.

Personal Items: Please remove all personal belongings and car seats from the vehicle prior to arrival. We are not responsible for loss or damage to items left inside the vehicle.
Pre-Existing Damage: We perform a pre-inspection of every vehicle. Honey Bee Automotive Detailers is not responsible for damage caused by pre-existing clear coat failure, faulty electrical components, or loose/damaged trim.
Child Seats: For safety and liability reasons, we do not re-install car seats. We will clean the area, but the client is responsible for securing the seat.

Pet Hair & Heavy Soil: Final pricing is based on a physical inspection. Vehicles with extreme pet hair or biological waste may incur a "heavy soil" surcharge, discussed before work begins.
Ceramic Coating Care: Clients must follow the 24-hour dry window and the 7-day no-wash rule to ensure coating durability. Use of friction (brush) car washes voids all performance expectations.
Paint Correction: We prioritize paint health. We will not perform aggressive correction on dangerously thin clear coats. Scratches that penetrate the primer cannot be fully removed through polishing.

Payment Terms: Payment is due in full upon completion of the service. We accept [e-Transfer, Credit, Debit, or Cash].
Satisfaction Guarantee: We take pride in our work. Please inspect your vehicle with the detailer upon completion. Any concerns must be raised at the time of service or within 24 hours of the appointment.